Return Policy

At Qriller, we want to offer a hassle-free solution via the worksheets, to do so we believe in offering a seamless experience for both the purchase and refund of the worksheets.

This outlines the return policy of the purchased worksheets by you ('Product').

Do note: it is not possible to return any orders with a nett statement of S$0 (e.g. where promotional codes were used to deduct 100% of the order costs).

Qriller offers returns with no extra charges subject to the following conditions:

• The order has been duly paid for.
• The purchase must be exactly within 14 days (336 hours) since time of purchase.
• You must not have obtained any offline copies of the Product, including, without limitation, downloading or screenshotting of the Product, during the time you have owned the Product.
• There is no more than 3 successful returns to the same payment wallet or account, whichever is greater.

The successful return will result in a full refund of the amount paid via the same payment method that was used in the transaction.

In the event of any disputes over the Product's eligibility for return between Qriller and you, Qriller's decision shall be final.

How to Initiate a Return

You may initiate a return by:

• Visiting https://qriller.com/return, or
• Write in to us at [email protected] with the subject line 'Return of Product'.

To facilitate the return process, please include the order ID in your email.

The order ID can be found in the order confirmation email sent to your billing email address at the point of purchase or under the 'orders' tab of the https://qriller.com/account page.

Process of a Return

Once we verify your return request, we will proceed to check on the Product's eligibility for return.

If the Product meets the conditions for a return, we will initiate the refund amount back into the same payment method. You will be notified via your contact email address of a successful return process.

Thereafter, it may take 5-7 working days for the refund amount to reflect in your payment method.

If the Product fails to satisfies the conditions for a return, we may offer a refund out of goodwill, where refund amount and eligibility is subjected to our discretion.

By purchasing our Product, you agree to this return policy.

Qriller reserves the right to amend this policy at any time.

For further assistance, please contact our customer support at [email protected] or visit us at https://qriller.com/contact